ActiveManage Lifestyle Terms of Use

ActiveManage Lifestyle provides an online subscription service that allows our users to access features related to personal training which in-turn, they can provide to their clients.

These Terms of Use govern your use of our service. As used in these Terms of Use, "ActiveManage Lifestyle service", "our service" or "the service" means the service provided by ActiveManage Lifestyle including all features and functionalities, user interfaces, as well as all content and software associated with our service. Before your subscription with ActiveManage Lifestyle starts, you will be asked to agree to these Terms and Conditions by ticking a box labelled 'I agree to T&Cs'. If you do not tick this box, you will not be able to start your subscription.


1.1. Your ActiveManage Lifestyle subscription will continue until terminated. To use the ActiveManage Lifestyle service you must have Internet access and provide us with a Payment Method. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your subscription before your billing date, you authorise us to charge the subscription fee for the next billing cycle to your Payment Method (see "Cancellation" below).

1.2. We may offer a number of subscription plans, including special promotional plans or subscriptions offered by third parties in conjunction with the provision of their own products and services. Some subscription plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your ActiveManage Lifestyle subscription by visiting our website and clicking on the "Billing" link available at the top of the pages of the ActiveManage Lifestyle website under your profile name.

Free Trials

2.1. Your ActiveManage Lifestyle subscription may start with a free trial. The duration of the free trial period of your subscription will be specified during sign-up and is intended to allow new members and certain former members to try the service.

2.2. Free trial eligibility is determined by ActiveManage Lifestyle at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Members of households or business associates with an existing or recent ActiveManage Lifestyle subscription are not eligible. We may use information such as your name, method of payment or an account email address used with an existing or recent ActiveManage Lifestyle subscription to determine eligibility. For combinations with other offers, restrictions may apply.

2.3. We will charge the subscription fee for the next billing cycle to your Payment Method at the end of the free trial period unless you cancel your subscription prior to the end of the free trial period. To view the subscription price and end date of your free trial period, visit our website and click the "Billing details" link on the "Account" page.

Billing and Cancellation

3.1. Billing Cycle. The subscription fee for the ActiveManage Lifestyle service will be charged to your Payment Method on the specific billing date indicated on your "Account" page. The length of your billing cycle will depend on the type of subscription that you choose when you sign-up for the service. In some cases, your payment date may change, for example if your Payment Method has not successfully settled or if your paid subscription began on a day not contained in a given month. Visit our website and click on the "Billing details" link on the "Account" page to see your next payment date.

3.2. Payment Methods. To use the ActiveManage Lifestyle service you must provide one or more Payment Methods. You authorise us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

3.3. Updating your Payment Methods. You can update your Payment Methods by going to the "Account" page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorise us to continue to charge the applicable Payment Method(s).

3.4. Cancellation. You can cancel your ActiveManage Lifestyle subscription at any time, and you will continue to have access to the ActiveManage Lifestyle service through the end of your billing period. Payments are non-refundable and we do not provide refunds or credits for any partial - month subscription periods. To cancel, go to the "Billing" page and follow the instructions for cancellation. If you cancel your subscription, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing" on the top menu bar.

3.5. Changes to the Price and Subscription Plans. We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply to subsequent billing cycles following notice of the change(s) to you.

ActiveManage Lifestyle Service

4.1. You must be 18 years of age, or the age of majority in your province, territory or country, to become a member of the ActiveManage Lifestyle service. Minors may only use the service under the supervision of an adult.

4.2. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorised in these Terms of Use) content and information contained on or obtained from or through the ActiveManage Lifestyle service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the security in the ActiveManage Lifestyle service; use any robot, spider, scraper or other automated means to access the ActiveManage Lifestyle service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the ActiveManage Lifestyle service; insert any code or product or manipulate the content of the ActiveManage Lifestyle service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the ActiveManage Lifestyle service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

4.3 Passwords and Account Access. The member who created the ActiveManage Lifestyle account and whose Payment Method is charged (the "Account Owner") has access and control over the ActiveManage Lifestyle account and is responsible for any activity that occurs through the ActiveManage Lifestyle account. To maintain control over the account and to prevent anyone from accessing the account, the Account Owner should maintain control over the devices that the ActiveManage Lifestyle account is logged in to and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, ActiveManage Lifestyle or our partners from identity theft or other fraudulent activity.


5.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.

5.2. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the ActiveManage Lifestyle Help & Support Centre on our website. If you are unable to find the information you require, please contact us directly at

5.3. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

5.4. Changes to Terms of Use. ActiveManage Lifestyle may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you.

5.5. Electronic Communications. We will send you information relating to your account (e.g. payment authorisations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.